Suddenly *Not So* Single Journey

Freakin’ Wells Fargo!

Author: thenicknick

So, since last I vented…here’s what’s happened with Wells Fargo.  And, as you may have guessed, judging by the photo (not me, by the way, as evidenced by really good hair) it’s not going well.  It all began with another call to them on Thursday.

Davica and I have spent waaaay too much time together on the phone.  She was as helpful as always in her very limited capacity.  Since I couldn’t be put through to Kendrick, the supervisor, for a change, I asked if she could read me the notes and update me on the status of my claim.  To my shock, she announced that a check had been sent.  She couldn’t tell me whether it was overnighted or the amount, but money was on the way.  I was cautiously optimistic that it would arrive before the long holiday weekend.

Sure enough, Rachel called when she arrived home and announced that I had just received a special envelope from Wells Fargo.  My excitement was short-lived.  Just as the check was short…about $470.  Those lying, cheating, scheming… Grrr.  In an effort to keep this entry PG, insert adjective of your choice here .

I called Davica back.  It was now around 5pm EST.

me: Please put me through to Kendrick.

Davica: He’s not here.  He went on vacation.

me: So, he can afford to go on vacation and I can’t afford to go to the grocery store?

Davica: I’m sorry.

me: Then put me through to the Refund Department.

Davica: I have no way to get in touch with them.

me: Well, someone does, since that’s where the paperwork was sent.  Put me through to another supervisor.

It was useless.  Nothing happened.  Davica was where the buck stopped.  And it wasn’t as though she was tough, she just was ill-prepared to deal with me, or trained to thwart me.  I’m not sure which, but I was thwarted for sure.

I asked the opinion of everyone in the garage that night, with the idea that someone might have an opinion I agreed with.  The ideas varied, but everyone agreed that I couldn’t afford to drop this.  I needed to find a way to recoup the money.

me: Oh, and guess where Michael is tonight?

A bunch of outlandish ideas were thrown out.

me: He’s at the Panther game, sitting in the Wells Fargo box.

Everyone looked at me aghast, as though this was the ultimate betrayal.

me: Don’t worry.  He has promised to make them pay.  He’s going to eat his body weight in food.

They laughed.

me: And if that’s not enough, I suggested that he bring a man purse to smuggle me some leftovers.

So, on Friday morning I asked Michael how the night had gone.

Michael: I farted on their chair.

me: Nice.

M: It was leather.

me: Very nice?

And then he sent me to Wachovia to work this check thing out.  All I wanted to know was if by cashing it, was I implying that I accepted that the refund was satisfactory?

Not so helpful Wachovia worker: They won’t give you any more money.

me: Thanks.  That’s it?

WW: Try talking to your bank.

Once again, I hopped in my vehicle to head to another bank.  And then the fun began as I waited…and waited…and waited.  Which reminds me…what is it about me that draws the freaks out?

Stranger Danger: Nice toes.

(I had just repainted them the sparkly burgundy color I love.)

me: Thanks?

SD: So, are your toes pink?

me: Excuse me?

SD: I saw a license plate that said ‘Pink Toes.’ I thought it might be you.

me: Nope.  Not me.

And then I started looking around, willing one of the customer service representatives to be ready for me.  No such luck.  More than a few minutes later, I was finally assisted and put on the phone with their claims department.  I filed an affidavit.  (Wish I could say it was simple, but as with every other aspect of my life, yet another challenge to conquer.)

Now…the waiting game continues.  I’m cautiously optimistic that one day, before say, the New Year, I will be able to use my bank account as something other than a reality check.  I’m hoping to once again live on my debit card instead of what coin I have in my pocket.  Most importantly…I have hope.  (No thanks to Wells Fargo.)

This entry was posted on Saturday, September 5th, 2009 at 12:06 am and is filed under Just Venting. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.