Suddenly *Not So* Single Journey

Peaked too soon?

Author: thenicknick

For some reason, everyone seems to like the venting posts.  And these days, I have plenty to vent about.

So, here comes your Wells Fargo update.  Brace yourselves.  I have been chasing after them for two weeks today.  And my request is not unreasonable: give me back the money you owe me and pay back the overdraft fees that transaction caused.  Sounds like a normal request, right?

My hope, yesterday, was that if two good things could happen to me…Wells Fargo returning my money would be the second one.  It’s been a long hard road.  I had no idea how much I take for granted having SOME money.  Suddenly, I had to watch every penny since I only had very limited cash reserves and I hate borrowing money and owing people.  So, winning the laptop was great, but I had peaked too soon because I need my bank account not to be overdrawn so much more.

Well, I have over the past two weeks cried, I have railed, I have asserted my position, I have called repeatedly.  All this to no avail.  I have been ignored.  I couldn’t even get the supervisor to return my calls.  Here’s how a typical phone call went:

me: Hello, Davica.  This is Nicole.  Can I speak to Kendrick?  (By now, I no longer need to give my last name.  They ALL know me.)

Davica: No, he, um, isn’t at his desk.

me: Okay.  Can I speak to another supervisor, please?

D: Um, there is no other supervisor.

me: So, you mean to tell me that they leave all of you unattended to run amok with no supervisor?

D: I can have him call you.  I’ll give him a message.

Now one might ponder how this man is going to get a message when he never seems to be in the office.  He’s always in a meeting with supervisors I’m never allowed to speak to, or away from his desk, or any other number of excuses.  And so, in the past week, I’ve spoken to Kendrick a total of exactly one time.  ONE.

Sunday was my favorite.  (No, I didn’t speak to Kendrick.)  I received a collections call from Wells Fargo.  Really.

me: I’ll pay you when you pay me.

CSR (customer service representative): Excuse me?

me: Check the notes on my account.

CSR: Give me just one moment.  (generic muzak plays for a good minute)  Ah.  Okay. Well…

me: So, I’ll gladly pay you, once you pay me.  My account is currently overdrawn by $661, so until you mail me the check I was supposed to have by last Tuesday,  there will be no payment.  Listen, I know you guys are tired of hearing from me

CSR: Oh, no, we’re not tired of hearing from you at all!

me: Right.  That would be why it takes me a half dozen phone calls before Kendrick returns my call.

CSR: I’m sure he’s just very busy.

me: I’m sure no one is that busy.  Rest assured, if I don’t get a check before Friday, I will be speaking to a lawyer.  Go ahead and note that in my file.

CSR: Yes, ma’am.  (click)

Yeah.  So I called twice on Monday and Kendrick was (insert excuse of your choice here).  Finally, I called yesterday, and poor Davica had to deal with me once more.  She looked in the notes and discovered that my file was now in the hands of the refund department.  I should be getting a check  ANY DAY NOW.  We shall see.

Let’s just say I’m not deleting Kendrick’s phone number just yet.  By now you would think that we’d have bonded.  He should’ve been getting an invite to Thanksgiving dinner.  (I cook a mean Thanksgiving dinner…from scratch.)  I should be mailing Christmas cards and school photos.  Instead, that just didn’t happen.  Too bad.  Well, some other supervisor, some other time.  What am I saying?  This should NEVER EVER happen again.

This entry was posted on Wednesday, September 2nd, 2009 at 6:07 am and is filed under Just Venting. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.